Introduction

Voice Script ("we," "our," or "us") operates the Voice Script website and service (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

By using our Service, you consent to the practices described in this Privacy Policy.

Information We Collect

Information You Provide Directly

• Account Information: Email address, name (if provided)
• Manuscript Content: Text files and documents you upload for audiobook generation. Supported formats include .txt, .docx, .pdf, and .epub files (maximum file size: 50MB). Files are stored temporarily during processing and for 30 days after completion.
• Payment Information: Processed securely through Stripe (we do not store credit card details)
• Communication: Messages you send to our support team

Automatically Collected Information

• Usage Data: Pages visited, features used, time spent on the Service
• Device Information: Browser type, operating system, IP address
• Analytics Data: Via Supabase analytics and standard web analytics

Third-Party Information

• Authentication: If you sign in via Google or other providers, we receive basic profile information
• Payment Processing: Stripe provides transaction confirmations and payment status

How We Use Your Information

Primary Uses

• Service Delivery: Convert your manuscripts into audiobooks using AI voice generation
• Account Management: Create and maintain your account, process payments
• Communication: Send order confirmations, completion notifications, and support responses
• Service Improvement: Analyze usage patterns to enhance our Service

AI Processing

• Voice Generation: Your manuscript text is sent to Speechify API for audio generation
• Text Processing: We analyze your content for word count, chapter detection, and formatting
• Quality Control: We may review generated audio for quality assurance purposes

How We Share Your Information

Service Providers

• Speechify: Your manuscript text is processed through their API for voice generation
• Supabase: Provides our database, authentication, and file storage infrastructure
• Stripe: Processes payments securely (they do not receive your manuscript content)
• Resend/Email Service: Sends you notifications about your orders

Legal Requirements

We may disclose your information if required by law or to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Prevent fraud or abuse of our Service

Your Manuscript Privacy

We understand that your manuscript represents your creative work and intellectual property. We are committed to protecting the confidentiality of your content:

Confidentiality Commitment

• Your manuscripts are treated as strictly confidential
• We never use your content to train AI models or for any purpose other than your audiobook generation
• Our staff and contractors are bound by confidentiality agreements
• Your content is never shared with third parties except as necessary for processing (Speechify API)

Automatic Deletion

• Manuscript files are automatically deleted 30 days after audiobook completion
• Generated audio files are also deleted after 30 days
• You can request immediate deletion at any time by contacting support
• Deleted files are permanently removed and cannot be recovered

Copyright Protection

• We respect your intellectual property rights and make no claims to your content
• Your copyright remains with you at all times
• We do not have permission to reproduce or distribute your work beyond creating your audiobook
• Any violation of copyright protections should be reported immediately to support@voicescript.app

Data Storage and Security

Where Your Data is Stored

• Account Data: Stored in Supabase (AWS infrastructure)
• Manuscript Files: Temporarily stored in Supabase Storage during processing
• Generated Audio: Stored temporarily for download, then deleted after 30 days
• Payment Data: Stored securely by Stripe (PCI DSS compliant)

Security Measures

• Encryption: All data is encrypted in transit and at rest
• Access Control: Limited access to your data on a need-to-know basis
• Regular Monitoring: We monitor for security threats and vulnerabilities
• Secure Infrastructure: Built on enterprise-grade cloud platforms

Data Retention

We retain different types of data for varying periods based on legal requirements and business needs:

• Active Projects: Manuscript files and generated audio are stored during processing and for 30 days after completion, then automatically deleted
• Payment Records: Retained for 7 years to comply with financial and tax regulations
• Support Correspondence: Kept for 2 years for quality assurance and dispute resolution
• Analytics Data: Anonymized usage data may be retained indefinitely for service improvement
• Account Information: Retained until you request account deletion, after which it is permanently removed within 30 days

Your Privacy Rights

Access and Control

• Account Access: View and update your account information at any time
• Data Download: Request copies of your data via our support team
• Account Deletion: Delete your account and associated data through your dashboard

GDPR and CCPA Rights

If you are located in the European Union or California, you have additional privacy rights:

• Right to Access: Request a copy of all personal data we hold about you
• Right to Correction: Request correction of inaccurate or incomplete personal data
• Right to Deletion: Request deletion of your personal data (subject to legal retention requirements)
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Restrict Processing: Request that we limit how we use your personal data
• Right to Object: Object to our processing of your personal data in certain circumstances

To exercise any of these rights, please contact our Data Protection Officer at privacy@voicescript.app. We will respond to your request within 30 days.

Third-Party Services

Speechify

• Purpose: AI voice generation for your audiobooks through their text-to-speech API
• Data Shared: Your manuscript text content is transmitted to Speechify for processing
• Security: All data is transmitted over HTTPS encrypted connections
• Processing: Speechify processes your text and returns audio files; they do not retain your content after processing
• Their Policy: Review Speechify's privacy practices at https://speechify.com/privacy-policy

Supabase

• Purpose: Database, authentication, file storage, and analytics
• Data Shared: All account and project information
• Their Policy: https://supabase.com/privacy

Stripe

• Purpose: Payment processing
• Data Shared: Payment information and transaction details
• Their Policy: https://stripe.com/privacy

Contact Information

Privacy Inquiries

For privacy-related questions, data requests, or exercising your privacy rights: